Terms of Service

1. Eligibility

Arbor accounts are for people aged 18 or over. By creating an account, you confirm that you meet this age requirement.

2. Your account

You agree to provide accurate account details, keep your login credentials secure, and take responsibility for activity under your account. One Arbor account signs you in across the Arbor family of apps. Keep your profile up to date and tell us promptly if you believe your account has been compromised.

3. Licence to use the Service

Subject to these Terms and any membership or access requirements shown for a feature, we grant you a personal, limited, non-exclusive, non-transferable, and revocable licence to use the Arbor apps available to your account for your own personal, non-commercial purposes.

4. Acceptable use

You agree not to:

• use the Service in violation of any law or the rights of others;
• reverse engineer, decompile, or attempt to extract the source code of the app, except where permitted by law;
• interfere with, disrupt, or place undue load on the Service, or access it by automated means or scraping;
• introduce malware or attempt to gain unauthorised access to the Service or other users’ data; or
• misuse the Service in any way that harms Arbor, the Service, or other users.

5. Your content

You retain your rights to the information and content you provide to Arbor. You allow us to process it only as needed to provide, secure, and support the Service, as explained in the Privacy Policy and the relevant app notice. This may include sending a request and relevant context to our AI provider when you use an AI feature. We do not claim ownership of your content or sell it for advertising.

6. AI features

Some Arbor guides use AI to personalise suggestions and help you think through your goals. AI output can be inaccurate, incomplete, or unsuited to your particular circumstances. It is not professional medical, mental-health, legal, or financial advice. Review suggestions and use your own judgement before relying on them. The app will tell you when a feature uses AI and whether a separate consent is required.

7. Guidance and important decisions

Arbor provides self-help guides and general information, not professional services. No Arbor app is a healthcare provider, medical device, crisis service, or substitute for advice from a qualified medical, mental-health, legal, or financial professional. If you need urgent help, contact local emergency services or a qualified professional.

8. Third-party services

Some features rely on third-party services, such as app stores, payment providers, AI providers, or a service you choose to connect. Their own terms and privacy notices may apply to your use of those services. The relevant app will explain third-party connections where they are offered.

9. Membership and access

Some features may require a paid membership, trial, or access code. Before you purchase a membership, we will show its price, billing period, and applicable renewal and cancellation terms. Membership status and any access-code or trial end date determine which membership features are available. Payment and subscription management are handled through the payment or app-store provider shown when you subscribe; its terms may also apply.

10. Changes to the Service

We may add, change, or remove features, or suspend or discontinue the Service or any part of it, at any time. We will make reasonable efforts to give notice of significant changes where practical.

11. Termination

You may stop using the Service and delete your account at any time (Settings → Delete account). We may suspend or terminate your access if you break these Terms or where necessary to protect the Service or other users.

12. Disclaimers

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, and except as expressly stated in these Terms, we make no warranties about the Service — for example, we do not warrant that it will be uninterrupted, error-free, or secure, or that content will always be preserved. How information is stored and backed up can differ between apps; check the relevant app notice and keep copies of information that matters to you.

13. Liability

Nothing in these Terms limits or excludes our liability where it would be unlawful to do so — this includes liability for death or personal injury caused by our negligence, and for fraud or fraudulent misrepresentation.

Subject to the paragraph above, and to the fullest extent permitted by law, Arbor will not be liable for any indirect or consequential loss, or for any loss of data, profits, or goodwill, arising out of or relating to your use of the Service; and our total liability for any claim relating to the Service will not exceed the greater of the amount you paid us for the Service in the twelve months before the claim, or £50.

If you are a consumer, you have legal rights that these Terms do not affect.

14. Indemnification

You agree to indemnify and hold Arbor harmless from any claims, damages, or expenses arising out of your misuse of the Service or your breach of these Terms.

15. Governing law and disputes

These Terms are governed by the laws of England and Wales. You and Arbor submit to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident elsewhere in the United Kingdom, you may also bring proceedings in your home courts, and the mandatory consumer-protection laws of your home nation continue to apply to you.

16. Changes to these Terms

We may update these Terms from time to time. We will revise the “Effective” date above, and for material changes we will provide additional notice where appropriate. Your continued use of the Service after changes take effect means you accept the updated Terms.

17. Contact us

Questions about these Terms? Contact us at vinc3.parker@gmail.com.